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Offlinecannabis_seeds
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Gorilla Seeds Changes
    #686487 - 09/27/13 01:51 PM (3 years, 2 months ago)

Just a couple things I'd like to mention -

1. We've now lost enough orders to customs that management will no longer let us ship to Australia or New Zealand. Sorry guys - I really liked working with you.

2. I haven't been as active as I would like to be on the forums we sponsor, so I have someone that's going to help me out. He's new to Gorilla, but not new to cannabis. We'll share the same user-id to make it easy on the Growery, but thought you should know who you're talking to.


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Offlinebudgrowerwannabe
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Re: Gorilla Seeds Changes [Re: cannabis_seeds]
    #686551 - 09/28/13 05:51 AM (3 years, 2 months ago)

Dam sorry to the guys that cant get your gear. But :girlishjoy: I still can get some.

Im in the US and I have no idea how much your seeds are ? I dont know how to change it over  ? So i really dont know how much Im spending ? 


Edited by budgrowerwannabe (09/28/13 06:04 AM)


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Offlinejameschinabcgear
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Re: Gorilla Seeds Changes [Re: budgrowerwannabe]
    #686554 - 09/28/13 08:31 AM (3 years, 2 months ago)

just a note on after sales service or lack of it maybe.
Gorilla seemed to answer my enquiries to buy rather promptly and once the order was placed they did send the package within a week and it made it to me OK.
Some seeds that were offered free were missing and I mentioned that to them via e mail. Since the seeds were received I have struggled to communicate with the gorilla, my last 3 mails have gone Un answered.
After sales service needs attention Gorilla!!!


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Offlinecannabis_seeds
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Re: Gorilla Seeds Changes [Re: jameschinabcgear]
    #686555 - 09/28/13 09:50 AM (3 years, 2 months ago)

James,

I'll pass your comments along. In the meantime, if you PM me your order number & what you're missing, I'll make sure you get everything you're due.

I don't do normal customer service, so I can't speak for those guys. My job is to help out members of the forums we sponsor in addition to other online work.

One thing to remember is that UK law prohibits us from discussing anything to do with growing, so if your email has anything like that, it could get automatically deleted. Given your issue, I doubt that was the problem.

I don't know if they're backed up or having some other type of issue, but I'll bug the crap out of them until you get your stuff.

Sometimes, they run out of the free seeds & send them in a separate mailer, but that's no excuse to not respond to your emails - especially 3 of them.


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Offlinecannabis_seeds
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Re: Gorilla Seeds Changes [Re: budgrowerwannabe]
    #686556 - 09/28/13 09:56 AM (3 years, 2 months ago)

budgrower -

it does kinda suck - i like the Australians. they're a nice bunch. we would have continued if they didn't have really tough customs. there are a few more seedbanks (they can pm me for recommendations) that say they'll ship down under, so maybe they'll still do ok.

the currency exchange works like this -

if you click on the USD thing right under the cart at the top right hand part of the page, it should give you an approximate cost. i'm not sure how up to date it is with currency exchange rates.

then, gorilla bills your card in pounds, your credit card company does the exchange rate, & you pay the right amount in dollars for that specific day. it will vary from day to day, but right now if you multiply the amount in pounds by 1.6, you'll be pretty close.

that means a 10 pound pack of seeds would cost 16 dollars US.

i also like a site called www.pounds2dollars.com. it'll give you the exact amount for that specific day.

if you're sending cash instead of paying by card, they'll accept anything that's close because they know the rate will vary while your payment is in the mail.

i highly suggest using some type of card though - even if you get a prepaid one. it makes everything go faster.


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Offlinebudgrowerwannabe
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Re: Gorilla Seeds Changes [Re: cannabis_seeds]
    #686572 - 09/28/13 03:24 PM (3 years, 2 months ago)

Im going to try it out now .The reason I ask Is because I use a prepaid card and just need to know how much to put on it .

Plus can I use my card and order over the phone much faster too.


Edited by budgrowerwannabe (09/28/13 03:28 PM)


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Offlinecannabis_seeds
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Re: Gorilla Seeds Changes [Re: budgrowerwannabe]
    #686575 - 09/28/13 03:38 PM (3 years, 2 months ago)

I think you can order over the phone - but I'm not sure anyone will be around until Monday morning to help you with a phone order.

It's 3:36 Eastern time - so about 8:36 on a Saturday night in the UK.

They're about 5 hours ahead of the East Coast - and 8 hours ahead of the West Coast.

And, it's an international phone call unless you can figure out how to call them with Skype. I've placed the phone call from the US, but haven't used Skype for anything other than text chatting.


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Offlinejameschinabcgear
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Re: Gorilla Seeds Changes [Re: cannabis_seeds]
    #686694 - 09/29/13 06:11 AM (3 years, 2 months ago)

thanks for the reply, the free seeds I consider a bonus, gr8 thanks, but its my order im interested in and not the freebies, I am not pursuing free seeds.
Juz like to know service is there if needed eh?
cheers


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Offlinecannabis_seeds
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Re: Gorilla Seeds Changes [Re: jameschinabcgear]
    #686712 - 09/29/13 09:45 AM (3 years, 2 months ago)

James,

The service should be there - and I apologize if it wasn't.

I've forwarded your comments to the owner so that he can address your issues.


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Invisiblesigneg

Registered: 01/13/13
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Re: Gorilla Seeds Changes [Re: cannabis_seeds]
    #687190 - 10/02/13 05:47 AM (3 years, 2 months ago)

:sad:


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Offlinecannabis_seeds
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Re: Gorilla Seeds Changes [Re: signeg]
    #687204 - 10/02/13 09:39 AM (3 years, 2 months ago)

?


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Invisiblesigneg

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Re: Gorilla Seeds Changes [Re: cannabis_seeds]
    #687278 - 10/02/13 09:24 PM (3 years, 2 months ago)

Thanks for trying :smile:
Australian customs are annoying...

:cheers:


Edited by signeg (12/03/13 08:15 AM)


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InvisibleStonethM
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Re: Gorilla Seeds Changes [Re: signeg]
    #687283 - 10/02/13 09:49 PM (3 years, 2 months ago)

Quote:

signeg said:
Australian customs are annoying...






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:getstoned:


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Offlinecannabis_seeds
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Re: Gorilla Seeds Changes [Re: signeg]
    #687302 - 10/02/13 11:02 PM (3 years, 2 months ago)

we'd have been glad to keep sending them if we weren't losing more that got through.

i would have tried different packaging before canceling it altogether, but that's not up to me.

if anyone is in australia & would like my recommendation for who to try next, just pm me.


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Invisiblesigneg

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Re: Gorilla Seeds Changes [Re: cannabis_seeds]
    #687326 - 10/03/13 01:56 AM (3 years, 2 months ago)

Thanks again for everything, very much appreciated :smile:


Edited by signeg (10/03/13 01:59 AM)


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Offlinecannabis_seeds
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Re: Gorilla Seeds Changes [Re: signeg]
    #687488 - 10/03/13 07:28 PM (3 years, 2 months ago)

Just found out they are considering a packaging change for Australian shipments.

I'll keep you guys posted - it'll probably take a few weeks for them to work out.


--------------------
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Cannabis seeds | Buy Marijuana Seeds from the #1 UK Online Store

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Offlinejameschinabcgear
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Re: Gorilla Seeds Changes [Re: cannabis_seeds]
    #687653 - 10/05/13 07:34 AM (3 years, 2 months ago)

thanks for the help
the gorilla has contacted me and has also posted the freebie seeds missing from the first package, I am pleased to announce the Gorilla has its customers in mind and takes care of business, you can trust the Gorilla


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Offlinebudgrowerwannabe
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Re: Gorilla Seeds Changes [Re: jameschinabcgear]
    #687672 - 10/05/13 08:49 AM (3 years, 2 months ago)

Quote:

jameschinabcgear said:
thanks for the help
the gorilla has contacted me and has also posted the freebie seeds missing from the first package, I am pleased to announce the Gorilla has its customers in mind and takes care of business, you can trust the Gorilla



:stayfunky:Sweet, Glad to have a good Gorilla around you can count on.


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Offlinejameschinabcgear
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Re: Gorilla Seeds Changes [Re: cannabis_seeds]
    #690283 - 10/23/13 06:48 AM (3 years, 1 month ago)

just wondering if oz will be back ON again in future?
I can confirm that part of the mail I got from gorilla in HK was resent to Oz. The Eagle has landed.
Maybe I was lucky but it made it OK


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Offlinecannabis_seeds
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Re: Gorilla Seeds Changes [Re: jameschinabcgear]
    #690293 - 10/23/13 08:48 AM (3 years, 1 month ago)

All I know at this point is that they're making some packaging changes & it might be back on.

Seems like some parts of Oz are harder than others - Perth seems to be a major challenge.


--------------------
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Cannabis seeds | Buy Marijuana Seeds from the #1 UK Online Store

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Check our Gorilla Seeds Blog for the latest news.


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